Privacy Policy

Last Updated: December 19, 2024

1. Introduction

Fua Chap Chap ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Delivery address and location data
  • Payment information (processed securely through third-party payment processors)
  • Order history and preferences

2.2 Automatically Collected Information

When you use our app, we automatically collect certain information, including:

  • Device information (device type, operating system, unique device identifiers)
  • Usage data (features used, time spent, pages viewed)
  • Location data (with your permission)
  • Log information (IP address, access times, app crashes)

2.3 Camera and Photo Permissions

We request camera permission to allow you to:

  • Take photos for your profile picture
  • Take photos to attach in chat conversations with customer support

Important: The camera is only accessed when you explicitly choose to take a photo through the app's user interface. We do not access your camera in the background or without your permission. Photos you take are stored securely on our servers and are only used to provide the services you request. You can revoke camera permission at any time through your device settings.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process and fulfill your orders
  • Send you order updates and notifications
  • Respond to your inquiries and provide customer support
  • Send you promotional communications (with your consent)
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (payment processing, delivery, analytics)
  • Firebase Services: We use Google Firebase for push notifications (Firebase Cloud Messaging) and real-time messaging (Firebase Realtime Database). Firebase processes your device information and messages to provide these services.
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly consent to sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your account and data
  • Opt-out of promotional communications
  • Disable location services
  • Revoke camera permission through your device settings
  • Request a copy of your data

7. Third-Party Services

Our app uses the following third-party services:

  • Firebase Cloud Messaging: For push notifications. Firebase may collect device information and usage data. See Firebase Privacy Policy.
  • Firebase Realtime Database: For real-time chat messaging. Messages are stored securely on Firebase servers.
  • Payment Processors: For processing payments (M-Pesa, cash). Payment information is handled by secure third-party processors.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: fuachapchap@fuachapchap.com
Phone: +254791391138
Address: Chiromo, Kenya